At The Alchemy Room Salon, we require a credit card be kept on file in order to book an appointment in support of our policies. We accept all major credit cards. There are no exceptions to this policy.

We offer a detailed online consultation form to help plan your color service without the need for an in-person visit. For guests who prefer to meet in person, we offer 15 minute consultations for a non-refundable $50 fee. This fee will be applied toward your color service if you choose to move forward with booking.

Please Note: consultations are 15 minutes only. If you arrive late, your consultation will be limited to the remaining time of your scheduled appointment. No shows will be charged 100% of the consultation fee.

If you are unable to make your appointment, please have the courtesy to inform us at least 48 hours before your scheduled appointment time. You can cancel yourself online on Vagaro, email frontdesk@thealchemyroomsalon.com, or call the salon (650) 362-3630. If you call the salon and we are closed or unable to answer your call, please leave a message. We will honor all messages left at the time they are left.

We greatly value you and your time, and ask that you equally value the time our stylists have reserved for you in our salon. Appointments cancelled or rescheduled with 48 hours notice will not be charged. If you cancel your appointment with less than 48 hours you will be charged a fee of 50 % of the service charge. Appointments canceled with less than 24 hours of notice or same day appointment no shows will be charged 100% of the service fee.

Please plan ahead for travel time and parking. We have a 15 minute late policy. If a guest is 15 minutes late or more, they may be asked to shorten their service time if the service can still be completed within reason. In the case that the service can no longer be provided in the time remaining after the 15 minute window has passed, this is considered a no show and will result in 100% of the service booked charged to the credit card on file.

For the safety of our customers, only sealed, unopened, unused products will be eligible for a refund within 30 days of purchase when accompanied with a receipt. These items, once opened, are considered contaminated and cannot be resold or used in our services in the salon. If you’d like to test a product prior to committing to a purchase, please ask and we’ll be happy to demonstrate its use, answer any questions you may have, and provide you with a sample if we are able.

Regarding services, all sales are final. Our thorough consultation procedures are put into place to allow you plenty of time and opportunity to communicate your desires and expectations to our professionals to ensure a favorable service outcome. Should your outcome not match your expectations, we encourage you to let the stylist know as soon as possible so they are able to make any adjustments necessary. If you do not feel comfortable doing so, please let the salon manager know and they will put you in contact with another stylist to make necessary changes if needed.

The licensed professionals at The Alchemy Room Salon reserve the right to refuse service at their discretion and dismiss disruptive or abusive clients when necessary.